<aside> 💡 To help you use FIXEE, here is a glossary that gathers all the definitions you need to know to facilitate the use of the tool.

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🙋‍♂️ Requester: The Requester is the person (client, distributor, partner, colleague, etc.) who requires assistance from an expert.

👨‍💼 Hotliner: The Hotliner is the expert who provides support to the Requester.

👥 Assistance Intervention: An Assistance Intervention refers to a remote support operation carried out by one or two Hotliners for a Requester. Linked to a Remote Assistance Intervention are:

• A ticket
• A Hotliner
• A Requester
• The content of the exchanges (via chat, Live, photos with annotations, voice messages, etc.)
• The intervention report, if generated

🗣️ Individual Intervention: An Individual Intervention refers to an operation carried out by one or two Hotliners without a Requester, to take notes on their personal operations (inspection, on-site intervention, audit, etc.). Linked to an Individual Intervention are:

• A ticket
• A Hotliner
• The content of the exchanges (via chat, photos with annotations, voice messages, etc.)
• The intervention report, if generated

📹 Live: The Live feature allows the Hotliner to see in real time what the Requester sees via their smartphone camera. Live includes several specific functionalities such as a pointer, recording, subtitled translation, etc. Live enables the Hotliner to qualify and resolve issues remotely.